Frequently Asked Questions (FAQ)
How long is the delivery time?
Orders are usually processed within 1–2 business days. After shipping, the estimated delivery time is 5–7 business days. The total estimated delivery time is therefore 6–9 business days.
Delivery times are estimates and may vary during periods of high demand.
Do you offer free shipping?
Yes, we offer free shipping for all orders within Germany. There is no minimum order value for free shipping.
How can I track my order?
As soon as your order has been shipped, you will receive an email with tracking information so you can track your package until delivery.
Do I have a right of withdrawal?
Yes. As a consumer, you have a 14-day statutory right of withdrawal starting from the day you receive the goods. You must notify us within this period if you wish to cancel your order.
How can I return an item?
To return an item, please contact us by email with your order number and information about the items you wish to return. You will then receive further instructions on the process.
Who covers the cost of the return shipping?
The customer bears the cost of returns, unless otherwise required by law. We recommend choosing a trackable shipping method.